Connect Front and BeforeQuery indexes resolved conversations from your shared inboxes into your knowledge base. Solutions your team wrote once become reusable, citable answers across the widget, bots, and support-form deflection.

​
Prerequisites

  • A Front API token with read access to the inboxes you care about — create one in Front under Settings → Developers → API tokens.
  • A BeforeQuery workspace owner role.

​
Set up conversation indexing

Front indexing runs through a workspace-level helpdesk integration plus a project Resolved Tickets source:
1

Connect Front to your workspace

In the dashboard, open Workspace → Helpdesk Integrations, add Front, paste the API token, and link the integration to your project.
This same connection powers copilot drafts and deflection for your Front queue.
2

Add a Resolved Tickets source

Open Project → Sources → Add source, choose Resolved Tickets, select the Front integration, and click Add. Resolved conversation threads are normalized and indexed like any other document.
3

Verify

Once the sync finishes, check Documents for conversation threads and test a recently solved question in the Playground.
Customer conversations contain PII. Enable PII masking so emails, phone numbers, and identifiers are masked before storage and before any LLM call.

​
Keeping content in sync

Schedule a daily sync on the Resolved Tickets source so newly resolved conversations keep improving answers, or use the manual Sync button.

​
Troubleshooting

  • Nothing indexed? Check the token can read the relevant inboxes and that conversations are archived/resolved.
  • Keeping conversation knowledge internal? Mark those documents restricted so they answer only for workspace members, or isolate them in an internal source group.