Billing is managed per workspace by its owners, under Workspace → Billing at app.beforequery.com. Payments, invoices, and payment methods are handled by Stripe — BeforeQuery never stores card details.

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Plans

Enterprise unlocks SSO/SAML and allows the widget’s data-hide-branding option (surfaced as hide_branding_allowed in the widget config).

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Upgrade, change, or cancel

1

Open billing settings

As a workspace owner, go to Workspace → Billing. Your current plan, limits, and usage are shown at the top.
2

Upgrade or change plan

Click Upgrade to start Stripe Checkout, or Manage subscription to change plan, billing interval (monthly/yearly), or seat count.
3

Cancel or reactivate

Cancel schedules the downgrade for the end of the current billing period; until then you can Reactivate to undo it.
Cancellation takes effect at the end of the current billing period, after which the workspace moves to the Free plan. Your projects and indexed content are kept — anything over Free-plan limits is paused, not deleted.

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Invoices & payment methods

Download invoices and add or remove cards under Workspace → Billing, or click Open billing portal for Stripe’s hosted UI — it covers the same tasks.

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Usage metering

BeforeQuery meters answer outcomes per workspace — most importantly resolved conversations (the assistant answered and the user didn’t escalate) and deflected tickets (a helpdesk ticket closed by an automated answer, see Helpdesk Copilot & Deflection). Check both under Workspace → Usage: outcome counts with daily series, plus your usage against plan limits. Use these numbers to track ROI and to anticipate plan changes before you hit a limit.

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FAQ

  • Who can manage billing? Workspace owners only — see Roles & Permissions.
  • Monthly or yearly? Both; yearly billing is discounted.
  • What happens on downgrade? Content above the new plan’s limits stops syncing but isn’t deleted; re-upgrade to resume.
  • Enterprise pricing? Custom — contact us from the dashboard.